Refund policy

Here at CASA URBANA We have a 14-day return policy in exchange for STORE CREDIT ONLY, which means you have 14 days after receiving your item to request a return if you are not satisfied with your purchase. SHIPPING FEES ARE NON-REFUNDABLE.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, with tags still attached, aka brand new. Items must be hair-free and stain-free. Items that don’t arrive in this condition will not be returned. We will not ship back products that do not reach our return standards.

Returns are easy! To start a return please email us at casaurbana98@gmail.com. We will then email you a return label which costs $5.00. The return label fee will be deducted from the STORE CREDIT. Print the label, stick it on your package, and drop it off at your nearest post office.

Due to the limited availability of items, we do not offer exchanges. Once you receive your store credit if the item you want is still in stock you can place a new order or use your store credit towards any other items in stock.

INTERNATIONAL RETURNS 

International buyers will have to purchase the return label with their chosen mail carrier.